Refund Policy

At Linara, every abaya is thoughtfully designed and meticulously crafted with the utmost attention to detail, quality, and finish. Each piece reflects our commitment to timeless elegance and uncompromising excellence.

Due to the bespoke and delicate nature of our garments, we do not accept returns or offer exchanges once an order has been placed. We kindly ask that you carefully review your order details, including size and specifications, before completing your purchase.

However, if you receive an incorrect item or notice a manufacturing defect, please contact us within 24 hours of receiving your order at enquiries@linara.uk. Our customer care team will be happy to review your concern and assist you accordingly.

If a return is approved, the item must be shipped within 48 hours of the approval. The item does not need to be delivered to us within this timeframe; however, it must be posted within the 48-hour window and a valid tracking number must be provided as proof of shipment.

Please also note that once we respond to a return enquiry, the customer is required to reply and provide any requested information or photos within 48 hours. If we do not receive a response or the requested details within this timeframe, the return request will no longer be eligible.

Requiring prompt shipment helps ensure items are returned in the same condition they were received and allows us to assess any approved returns quickly and fairly.

Please ensure that the item is in its original condition and packaging. We are unable to assess or accept items that show any signs of wear, alteration, stains, fragrance, or damage incurred after delivery.

We appreciate your understanding and thank you for choosing Linara.